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  • Outsourcing is the start of a long journey to a beautiful, sunny destination

    “We often find that our clients need experience and reliability for standard provision on one hand, and flexibility, scaleability and innovation on the other. Even if this isn’t in the contract…”

     

    Outsourcing is a people’s business and it often has tense moments, not just in its transition phase but also in the operational phase, if it ever doesn’t go quite as planned. Good and thorough preparation, and making sure the scope of the required ICT service provision is clear and very transparent, is how a good outsourcing process should start. It means we are talking about the same issues.

     

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  • Long-term partner

    The evolution of ICT outsourcing only really got started at the end of the twentieth century, so it is still in its early days. Companies are still making this assessment today: should I do something myself, get help from somebody else on site or outsource my IT activities?

     

    Cegeka wants to be a long-term partner for its clients and if it’s necessary to go through an outsourcing process step-by-step, we are happy to do this. This only works if you want and dare to get very closely involved with the client and their processes.

     

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  • Good and reliable partner

    There are dozens of large and smaller ICT companies in Benelux who provide IT services that are similar to Cegeka. There are very few companies who have the quality and professionalism of a large company and the flexibility, speed and intimacy of a smaller company. With its outsourcing services, Cegeka aims to be a good and reliable partner for organisations who think these factors are important.

     

    With over 1500 professionals in Benelux, two of its own Tier III/IV data centres and more than 20 years’ experience, Cegeka is in a very good position to bring this outsourcing journey to a good conclusion.

     

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ICT Outsourcing Services

Testimonial

Trend

 

 

 

According to Marco Gianotten, director or research agency Giarte,

in the annual Outsourcing Performance study:

 

“The management of workplaces has for a long time been unilaterally dependent on cost. This now seems to be changing. New workplace concepts, where the productivity of employees is central, are colliding with traditional purchasing models for workplace management. Giarte sees that many respondents in the survey are increasingly prepared to accept higher costs to, for example, have local helpdesk support. What you want is customer intimacy, even with helpdesk employees.”

Are we running behind?

Belgian companies prefer to take on outsourcing processes per project, and also in a very different way: the duration, scope and approach of these processes can differ greatly. This is partly why Belgium is not at the forefront of outsourcing. This was once again confirmed in a CIO debate organised by Cegeka at the end of 2010. Many CIOs fear that outsourcing undermines their role. It’s just the beginning!

 

Download a digital copy of the outsourcing whitepaper "Successful
CIOs outsource the first and second levels
"  (Dutch)

References

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