Trend
According to Marco Gianotten, director or research agency Giarte,
in the annual Outsourcing Performance study:
“The management of workplaces has for a long time been unilaterally dependent on cost. This now seems to be changing. New workplace concepts, where the productivity of employees is central, are colliding with traditional purchasing models for workplace management. Giarte sees that many respondents in the survey are increasingly prepared to accept higher costs to, for example, have local helpdesk support. What you want is customer intimacy, even with helpdesk employees.”