The Service Desk and Service Management are more of an attitude than a service at Cegeka. They must ensure that the processes and systems are properly in line with the client (user) expectations.
Service Desk
The primary focus of the Cegeka Service Desk is to receive and answer questions from clients. The Service Desk also has a coordinating, monitoring and reporting role for the second and third-line solutions groups behind it. The client must experience as few problems as possible from faults, and be able to continue with their normal activities as quickly as possible. This is why Cegeka invests in skilled and dedicated client teams.
Service Management
Service Integration provides integral service provision (at technical-operational level), from workplace to business application. This is done as agreed in service levels and requirements. As a service integrator, Cegeka is responsible for the management across all parties providing services up to and including technical application management.
Service Integration
Service Integration provides integral service provision (at technical-operational level), from workplace to business application. This is done as agreed in service levels and requirements. As a service integrator, Cegeka is responsible for the management across all parties providing services up to and including technical application management.